Processing & Delivery Time
Our goal is to ship your order within 5 business days. However, during busy periods, processing may take up to 7 business days. Weekends and public holidays are not part of this timeframe. Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided. Free shipping on orders over $110.
Shipping Rates & Methods
- We offer free standard shipping on orders above $110.
- Shipping charges for your order will be calculated and displayed at checkout.
- We partner with reliable courier services to ensure safe and timely deliveries.
International Shipping
We currently do not offer international shipping.
Need to Change Shipping Address
We can update your address as long as your order hasn’t been processed or dispatched. If your order is already on its way, we’ll do our best to work with the shipping carrier to redirect it, but we can’t guarantee success. Please reach out to us at info@lamarinaessence.com.au with your updated address, and we’ll assist you as quickly as possible!
Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- Use the tracking link to monitor your package’s delivery status.
Lost or Delayed Packages
- If your order is delayed or missing, please contact our support team at info@lamarinaessence.com.au.
- We will assist in tracking the package and resolving any issues.
Damaged or Incorrect Orders
- If you receive a damaged or incorrect item, please email us at info@lamarinaessence.com.au within 48 hours of delivery with photos of the issue.
- We will arrange a replacement or refund based on the situation.
